We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, without any signs of wear, with the original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, you can do so by contacting us at geral@30fied.com. If your return is accepted, we will send you a return shipping label, along with instructions on how to send it back and where to send the package. Items returned without a prior return request will not be accepted.
The cost of return shipping is on us.
DAMAGED OR WRONG ITEMS
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received a wrong item. This way, we can assess the issue and resolve it.
EXCHANGES
If you wish to exchange your item for a different size or model, you can return the item and, once the return is accepted, you will receive the new item free of charge. Return shipping remains on us.
14-DAY CANCELLATION PERIOD - EUROPEAN UNION
In accordance with European Union regulations, you have the right to cancel or return your order within 14 days, for any reason, without the need to provide an explanation. However, the item must be in the same condition as when you received it: unused, without signs of wear, with the original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
REFUNDS
We will notify you after receiving and inspecting your return, and let you know if the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed after your return has been approved and you have not received the refund, please contact us at geral@30fied.com.
If you need anything else or have further questions, feel free to reach out!